Global privacy statement

This privacy statement (“Statement”) applies to all of the hotels within the Grande Centre Point Hotel Portfolio. At Grande Centre Point, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, we recognize that privacy is an important issue. We have developed this Statement to explain our practices regarding the personal information we collect from you or about you on this site through written or verbal communications with us, when you visit one of our properties, or from other sources. While this Statement broadly describes the practices we have adopted across Grande Centre Point hotels, local laws vary and some jurisdictions may place restrictions on our processing activities (e.g., certain jurisdictions may require affirmative consent to send marketing messages). Therefore, our actual practices in such jurisdictions may be more limited than those described herein in order to enable us to comply with local requirements.

By using any of our products or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our products or services, you understand and acknowledge that we will collect and use personal information as described in this Statement.

Please note that this Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers.

Collection of Personal Information Policy
With your approval, we gather your personal information either from your visits to our websites or through the use of our services. The information we collect covers the list as it is shown below:

Contact information
The contact information we inquire for is linked to the guest details needed to complete an online reservation to our hotel or registration to our loyalty program. For instance, we would inquire your name, email address, phone number and travel periods. We may also ask your physical address for providing you with our feeds.

Demographic information and preferences
We gather your demographic information such as your gender, occupation, nationality, country of residence, date of birth etc. We would also ask you for your language or stay preferences as well as purpose of visiting.

Payment information
Through the procedure in order to complete your online reservation, we need to have your payment information details. You must provide us your payment type, the cardholder name, card number and expiration date. Depending on the guarantee policies of your reservation, our secure forms might ask you to enter your Card Verification Value number (CVV), for authorization in confidentiality too as well as for security purposes.

Accommodation and GCP Rewards loyalty program membership information
Your reservations and accommodation history also GCP Rewards loyalty program membership data is collected by us. It differs from the hotels in our group that you have stayed at. Information such as your arrival and departure dates, services or goods you purchase or any special requests or service preferences that you may have. In addition we gather information on your use of our GCP Reward loyalty program including how and where you earn or redeem your points.

Information you present, post or share
We accumulate any information you submit, post or share. This could include enquiries given to us when you are using our forms or email, customer feedback or any surveys about your stay. Moreover, job applications would be collected also that have been searched or submitted to through our websites.

Other information
Information while you access our websites is assembled. For example, we gather data on the browser or device you used to access our websites, the amount of time you are active on our website, how you interact with it or the sites you visit after leaving our website. This information is strictly used for statistical analysis or marketing purposes. We would like to ensure you that it is not linked to any protected personal information such as your name, address or payment details.

Our use of Cookies
When you visit or interact with our websites, we may use cookies or other similar technologies to help us provide you a safer, better and faster experience, as well as using the data for marketing and advertising purposes.

What are Cookies?
“Cookies” are files created by a web browser, at the request of a web site that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. There are several types of cookies which are listed below:

  • Session cookies, which expire when you leave our websites. These allow us to link your actions with that particular browsing session.
  • Cookies that are stored on your device between browsing sessions which lets us remember your preferences or actions while on our websites
  • First-party cookies (or tracking) that we have set on our websites
  • Third-party cookies (or tracking) that are set by our third party partners
  • You can be guaranteed that the cookies we use only aggregates website data and does not contain any protected personal information.

How we use Cookies
Similar to other websites, we use cookies to accumulate visitor preferences, monitor web traffic and improve on your web experience. For example, cookies help us ensure the security and authenticity of the registered users once you log in to our website or access particular web pages that are not relevant for you and identify ways that these can be improved.

We work with third-party companies or service partners including Google who are authorized to place third-party cookies and similar technologies for storing information on our websites with our permission. These service partners are also committed to help us provide you with a safer, better and faster experience.

Your right to refuse Cookies and tracking tools
The majority of commercial internet browsers will automatically accept cookies. However, if you prefer to delete cookies or have them automatically refused, this can be done by changing the settings on your internet browser. The “Help” section on your browser toolbar offers instructions on how to make these adjustments.

You can also control tools on your mobile devices. For example, location services or push notifications on your phone can be switched off. These settings vary from each device.

Additional Resources and Information
Opt-out of our use of Google Analytics
Read Google’s Privacy Policy

Where we use your personal information
We utilize your personal information in order to improve our services and provide you with a personalized website experience. The following describes how your personal information will be used.

Questions or enquiries
We may use the information to respond to any of your questions or enquiries. For example, we may use this information to fulfill a request for your hotel reservation, help you with additional services, assist you with loyalty points redemptions or ask for your feedback in a customer survey.

Service improvements
The information we attain is used to improve our website and services. We may use this information to make our hotels, loyalty programs or services better. The information may also be used towards analytics or personalizing your website experience. Where legally permitted, we may combine the information we get from you with the information we are able to attain from our third party service providers too.

Marketing
The personal information we gather may also be used towards marketing purposes. For instance, we may from time-to-time send information to you about new services or exclusive offers, serve you ads about our properties, invite you to join our GCP Reward loyalty program or update you on new openings and website features. We may also send you push notifications to your mobile devices.

Security
Your information will be used for security purposes. We will use this data collection in order to improve our system and protect our customer’s personal information to create a safer web experience.

How we protect your personal information
We are dedicated to protect and secure any details or any specific data of your personal information. The key precautions we take are outlined below.

Secure Websites
We use a SSL (Secure Socket Layer) encryption protocol to deliver secure transactions and ensure you with absolute confidentiality when you visit our websites. Your payment details and all information that you provide through forms on our websites are automatically encrypted when it is transferred to us using the SSL.

A padlock and green ‘Secure’ remark is located on your address bar as well and the web addresses that are starting with ‘https’ can be referred to as an assurance that our websites are compliant and safe.

Storage
All our properties have precautionary methods in order to ensure you that all private and protected information is kept in secure locations. Strictly only authorized individuals have access to this data. Additionally, certain information and details are stored in a secure property management system.

Opting out
You can opt-out of receiving marketing emails from us. Once you confirm your online reservation with us, the opt-in option is not selected. If you are already part of our email database and no longer want to receive any feeds, you can also opt-out through the unsubscribed link on our websites or from within the email you have received. Otherwise, we would happily assist you if you send us a request to omit you for our email marketing database.

Despite the fact that you opt-out of our marketing messages, we would like to confirm you that you will still receive your transaction messages as well as responses to your enquiry and reservation confirmation emails.

Caution
We would like to specify that the internet is not 100% secure. As a recommendation we would like to inform you that you should not share any passwords or provide confidential information when using email. For your safety, email responses from us will exclude any confidential information also.

How long your personal information is kept
Your personal information is reserved for as long as it is needed in order to allocate you with the services you have requested or services that need to be improved or for other purposes such as compliance to legal obligations, resolving disputes or enforcing our policies.

How long we retain your personal information can vary based on the context of information collected or our legal obligations. The factors that typically influence these retention periods range from:

The amount of time needed for us to provide you with our services. For example, how long is needed to keep systems secure, the amount of time we need to retain the information in order to improve our services and web experience or the period of time required to maintain appropriate business and financial records.

The sensitivity of information. If the personal information is highly sensitive, a shortened retention time is applied. Any legal, contractual or similar obligations to maintain your personal information. For example, obligatory data retention laws that we are constrained to comply with will ordain the duration of retention. Please be assured that once we are finished and get all the proper data that we need to improve our terms and services, we will discard your personal information in a safe and secure manner.

Where your information might be shared
Your information will be delivered to all companies managed by us. We will never provide your personal data to anyone else, except for our business and third-party service providers or suppliers that process data on our behalf. We may also use and disclose information in total (so that none customer is identified) for marketing and strategic development purposes.

We will only disclose protected information about you outside of Grande Centre Point Hotel Group without your permission where:

It is required by law
We are required to provide you with services you have requested in which case it is sure that you have given us your approval

You have outstanding payments which are owed to our firm.

Our website may also contain links to other websites, which we do not control and they are not covered by this Privacy Policy. If you access other sites, using the links provided, the operators of these sites may gather information from you, which could be used by them, with their privacy policy accordingly, which may deviate from ours.

You have the right to access the personal data that refers about you. To obtain a copy of the personal information we hold, please write to us at the following address:

LH Mall & Hotel Co., Ltd. (LHMH)
Q. House Lumphini Building,15th Floor, 1 South Sathon Road, Thungmahamek, Sathon, Bangkok 10120